Cottage booking conditions & information

After having read through this page and when your booking has been confirmed by email, please print out the booking form and post it to us together with your deposit.    Booking form

This page gives you important information on arrival and departure times, emergency contact details, cancellation conditions, linen and cleaning costs, deposit and Payment details and very importantly our holiday cottage address.


Early evening view from front drive

View of sun going down from front

If there is anything here that you would like to discuss, or if there is other information that you would like to see on this page, please do not hesitate to call or email us.

In our cottage you will find a booklet that gives you all this information and more as well as other local contact details, such as doctors, pharmacies etc.

Arrival time:
The apartment will be available after 16:00 hours on your planned arrival date. Please email us a few days before your intended departure, to advise of your approximate arrival time and I will pass this to our cottage manager.

If you are arriving earlier than 16:00 hrs please let us know and we will do our best to have the cottage ready early for you.

Departure time:

We must ask that you vacate the Cottage by 10:00 hours on the day of departure, this then gives us enough time to prepare the apartment for our next guests. Please lock the Cottage up securely when you leave

Cottage keys:
We will post you the keys to the cottage on receipt of your final payment, they will be sent recorded delivery. Please post these back to us after your holiday by recorded delivery and we will then return your security deposit.

Airport Transfers:
If you would like to be collected from either Shannon or North Kerry airport please let us know.

Linen charge:
A charge of 6.00 per person per week is levied to cover the cost of changing bed linen & towels to make ready for the next guests. (Minimum 20.00)

Cleaning Charge:
We no longer charge for cleaning as our guests normally prefer to clean the cottage themselves, as this saves them money. If you would like us to clean the cottage please let us know, our cleaning charge is 21.00 per hour, this may seem high but we have to hire in an outside contractor. However this charge should not effect you providing you make sure that the cottage is thoroughly cleaned.

Our manager checks the cottage thoroughly to ensure that it is left spotlessly clean and ready for our next guests , Please make sure that the Bath, shower, toilet and all kitchen worktops are thoroughly cleaned with the appropriate cleaning material and all furniture polished.

If the cottage is not cleaned and left as found on first arrival, we reserve the right to charge for cleaning and deduct this from the security deposit.

Security deposit:
A security deposit of 100.00 is required when booking the cottage, this will reserve the cottage for you and will also be held as a deposit against any damages, cleaning charge or lost keys. The security deposit will be returned by either cheque or bank transfer for people residing in the UK, (please email us to let us know your preference with bank details if applicable), or by bank transfer for people living in countries other other than the UK.

Note: As well as securing the accommodation the deposit is held to cover any damages or cleaning charge etc and is returned once we have received the keys back from you.

Final Payment:
The apartment rental, linen and any cleaning charge agreed (if you would like us to do the cleaning) as well as any other monies owed, is due 8 weeks before the start of the holiday, or immediately if booking within eight weeks or less of departure. We do not chase for the final payment or any other monies due and if it is late we reserve the right to cancel the booking and re-let the accommodation.

Cancellation conditions:

Cancellation refunds:
Up to 8 weeks no cancellation charge other than the retained deposit is kept.
4-8 weeks 50% of rate refunded
2-4 weeks 25% of rate refunded
Less than 2 weeks no refund

If the balance of payment is not received in time then we reserve the right to re-book the accommodation.

What is supplied in the rental price:
Electricity, gas, linen, towels, are all included in the rental price.

Payment can be made by cheque, bank transfer or credit card :
Payment can also be made by credit card or PayPal in either GBP or Euros through our PayPal account, which you will find on the prices page of our web site.
Please note that if you pay the returnable security deposit via credit card or PayPal, I have to deduct their charge of 3.4% when returning your deposit to you.

We do not accept overpayments of any kind and any refunds are only made after final clearance of funds to our bank. When dealing with a cheque from a foreign bank we have to get in writing from our bank that the funds have cleared and that there is no chance of it being subsequently discovered to be fraudulent before we can repay any funds.
 

Have a nice holiday in our cottage!!